技术支持 Support
FAQ
提醒没有按时出现怎么办? My reminders are not showing up. What should I do?
请依次检查:① 系统设置 → 通知 → iCadence,确认已允许通知;② 是否开启了专注模式/勿扰模式;③ 确认在 App 内已创建并启用了节奏计划。iCadence 的提醒由系统提前调度,无需保持 App 打开。 Please check: ① Settings → Notifications → iCadence — make sure notifications are allowed; ② Focus/Do Not Disturb modes are off; ③ a rhythm plan is created and enabled in the app. Reminders are pre-scheduled by the system — the app does not need to stay open.
「走动」确认没有生效? Walking verification is not working.
走动确认依赖设备运动传感器。请确认已为 iCadence 开启「运动与健身」权限(系统设置 → 隐私与安全性 → 运动与健身),并在走动时随身携带设备。 Walking verification relies on device motion sensors. Make sure "Motion & Fitness" permission is enabled for iCadence (Settings → Privacy & Security → Motion & Fitness) and carry your device while walking.
摄像头画面会被上传吗? Is my camera video uploaded anywhere?
不会。姿态识别完全在你的设备上实时进行,原始画面不会被保存或上传,App 也不需要网络权限来完成识别。 No. Pose recognition runs entirely on your device in real time. Raw frames are never saved or uploaded, and no network access is needed for recognition.
如何恢复购买 / 管理订阅? How do I restore purchases or manage my subscription?
在 App 内进入 Pro 页面点击「恢复购买」即可恢复已购权益。订阅的管理与取消:系统设置 → 你的 Apple ID → 订阅。年度订阅将在周期结束前自动续订,除非你提前至少 24 小时取消。 Open the Pro page in the app and tap "Restore Purchases". To manage or cancel: Settings → your Apple ID → Subscriptions. The annual plan renews automatically unless cancelled at least 24 hours before the end of the period.
Pro Lifetime 换设备后还能用吗? Does Pro Lifetime work on a new device?
可以。只要使用购买时相同的 Apple ID,在新设备上安装 iCadence 后进入 Pro 页面点击「恢复购买」即可解锁。 Yes. As long as you sign in with the same Apple ID used for the purchase, install iCadence and tap "Restore Purchases" on the Pro page.
支持哪些设备和系统版本? Which devices and iOS versions are supported?
iCadence 需要 iOS 18.4 或更高版本,兼容 iPhone。姿态识别功能在配备相应神经网络引擎的设备上体验最佳。 iCadence requires iOS 18.4 or later and works on iPhone. Pose recognition works best on devices with a Neural Engine.